Last Updated: July 3, 2026

At AmeriGoods LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return within 15 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The product is returned in its original packaging with all accessories, manuals, and included items.
  • Proof of purchase or your order number is provided.

Items that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards
  • Downloadable or digital products
  • Personalized or custom-made items
  • Clearance or final sale items
  • Perishable goods
  • Personal care, hygiene, or health-related products that have been opened or used

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can review your request and arrange a replacement or refund if appropriate.

Return Process

To initiate a return:

  1. Contact our customer support team through the contact information provided on our website.
  2. Include your order number and the reason for the return.
  3. If your return is approved, we will provide return instructions.
  4. Securely package the item and send it to the address provided.

Returns sent without prior authorization may not be accepted.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times vary depending on your payment provider but generally take 5–10 business days after approval.

Original shipping charges are generally non-refundable unless the return is due to our error or the product arrived damaged or defective.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange for the same product, please contact our customer support team.

Return Shipping

Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process after delivery.

Marketplace Purchases

Products purchased through third-party marketplaces, including Amazon, may be subject to the return and refund policies of the respective marketplace. Please follow the return instructions provided on the platform where your purchase was made.

Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with a return, please contact us using the contact information available on our website. Our team will be happy to assist you.